Nedbanks Pathetic Service Delivery

Nedbank pathetically feels the need to block my card after a ********** activity in December 2017, which they detected and kept to themselves, while I am totally unaware of the finding and their action. Nedbank conveniently remembers to notify me via telecom of their action in January 2018 because I tried using my card and it was declined. I go to the nearest branch (Westgate Mall, Cape Town) to sort out. The cashier tells me to use the in-house phones and call the customer service department, so I have to reiterate what happened. The ***** department is able to tell me confidently that I wont be refunded for the ********** amount. So I demand to speak someone who will be able to assist as I need the money and I am on leave not back in office until the 8th January which gives me time to sort out. I am told that a lady by the name of Faeeza Chui will return my call before the end of day to sort out. No call back is received. However, Faeeza Chui however felt the need to email me to my work email address, after I told them I am still on leave so have no access to this email correspondence. Only when i return to work do I see Nedbank's response. No money will be returned to my account and in short I can take it up with the Banking Ombudsman. So I did exactly this. To my disgust I have to follow up in March, April, May, June and July as the banking ombudsman has a backlog. After throwing a tantrum, they respond on the 31st July with final decision. From January to date Nedbank collections department contacts me religiously for the outstanding balance on my account, but in the same breath confirms that they can see that more ********** attempts was made on account? I have seeked further legal assistance so on the 15th August 2018 Ireceive a call from Nedbank advising they would like to try sort this out and that I need to forward them the correspondence received from Nedbank as they a different division! Ha ha ha jokes on me, what a sucker I am to have believed they would follow through! I will see them in court