Nedbanks Outstanding Escalation now over 30 days with no feedabck

<p>I first logged a issue with Nedbank on 17 August 2018 regarding a logon error Failure that I was getting when trying to Logon to the Nedbank App Suite. I was allocated a reference number ********** 8 and no further communication from their side until I had to follow up with them and thereafter despite my request to be kept informed I was kept in the dark up despite contracting with them to keep me regularly informed up until resolution. That did not happen so I escalated to the Complaints Department on 11 September 2018 and on 12 September was allocated a new reference number CCM# ********** 6. After no update from the date of logging with the help-desk, needless to say that I requested an update on 18 September for some kind of update and over 24 hours later have not even received an acknowledgement or any kind of communication from this department. If after a months silence from Nedbank Electronic Banking Department shown on the on the website regarding the logon failure, I escalate to the Complaints Help Desk and they too have gone silent with no feedback. The worst part being that I worked for Nedbank for 40 years and find this level of treatment and service unacceptable and certainly not what I would expect from a customer that has had accounts in their institution since 1976.</p>