Nedbank’s online banking is terrible.

Nedbank is light years behind it’s competitors when it comes to online functionality and customer support. A while back I needed to retrieve the PIN for my debit card. Other banks have this built into their app so you can either see it or at least change it yourself. Nedbank doesn’t. And upon calling their customer support I was told that the only way to do this is to visit a branch. I asked what one must do if not in the country. Well, apparently there is no solution then. This was also a Saturday afternoon so I had to wait until Monday morning to be able to use my card again. Well done Nedbank.

And now I’m again stuck with Nedbank. I’m currently overseas and don’t have access to my SA phone number. Since Nedbank is using a fancy cellphone based security system you literally can’t make any transfers without your phone. You’d think that you’d be able to choose to receive an OTP via email (like with other banks) in such a situation where you don’t have access to your phone. But no, not with Nedbank. So here I am, far and away, with a bank that is absolutely useless to me. I can’t pay my bills, I can’t transfer money to my family. Oh wait, I could change my primary phone number to my overseas one on the app! No, you’d have to visit a branch to change friggin phone numbers.

Safe to say, as soon as I touch ground in SA again I will most definitely visit a branch. This time to close my account so that I never have to deal with Nedbank again.

It’s 2021 Nedbank, time to catch up.