Nedbank's new internet banking system

Nedbank has changed their internet banking on to a new platform. I now cannot make a once-off fee from my account. I want to just pay one person with whom I will not transact again. I start to internet-chat to a Nedbank employee (Andile) to help me figure this out and this takes so long and I could have created a new account during that process. Also because I was chatting to this person, then system then logs me out completely. It tells me that I have been logged in for a period longer than is allotted. This experience was quite frustrating. It has taken me 30 minutes and I have still not been able to make the payment. Nedbank needs to look at their new system again.