Nedbank's new App is not aligned to your preset profile - so you cannot bank

So Nedbank forced us to move to their new Mobile App, but didnt carry our persmissions across, so I have a bank account that I am not allowed to use to pay once off beneficiaries, amend with invoice details etc. Apparently I dont have persmission and will now have to go into a branch to get this reapp**** to my 16 year old bank account. This bank is the worst of the worst.