BI
Bonolo I
1 reviews | Active since Feb 2017
31 Jan 2018, 09:33
Nedbank’s never ending *****
So I finally pay off my credit card because I ve had enough with the horrible service I keep getting from Nedbank. I call the call center to request a closure and I am requested to provide an account number because the is money due to me that they have to transfer to me. Fast forward to two days later, I recieve a a closure letter and later on the day I recieve only a portion of the money due to me. I call the call centre and no one has an explanation as to why my money is short. Just like they never have an explanation for anything.
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Replies (10)
Nedbank's replyOfficial
31 Jan 2018, 09:40We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply31 Jan 2018, 09:40
Official
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
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Bonolo I's updateReviewer Update
02 Feb 2018, 08:14Hi Nedbank, kindly advise on whether you have process the transaction of the money due to me because I am still waiting till this day.
BI
Bonolo I's update02 Feb 2018, 08:14
Reviewer Update
Hi Nedbank, kindly advise on whether you have process the transaction of the money due to me because I am still waiting till this day.
BI
Bonolo I's updateReviewer Update
02 Feb 2018, 09:08The refund that was processed was only a portion of the money that was due to me, just like I wrote on the review. I would the rest of my money please. Your resolution manager is clearly failing to assist in refunding my money! He is telling me that the rest of the money went to interest. How am I still having to pay interest when I paid the exact amount I was told was my settlement amount. I am not about to be conned out of my money by you Nedbank.
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Bonolo I's update02 Feb 2018, 09:08
Reviewer Update
The refund that was processed was only a portion of the money that was due to me, just like I wrote on the review. I would the rest of my money please. Your resolution manager is clearly failing to assist in refunding my money! He is telling me that the rest of the money went to interest. How am I still having to pay interest when I paid the exact amount I was told was my settlement amount. I am not about to be conned out of my money by you Nedbank.
BI
Bonolo I's updateReviewer Update
02 Feb 2018, 16:38Nedbank I am still waiting for you to tell me you have transferred my money.
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Bonolo I's update02 Feb 2018, 16:38
Reviewer Update
Nedbank I am still waiting for you to tell me you have transferred my money.
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Bonolo I's updateReviewer Update
05 Feb 2018, 14:39Nedbank, kindly note I am still waiting for my money.
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Bonolo I's update05 Feb 2018, 14:39
Reviewer Update
Nedbank, kindly note I am still waiting for my money.
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Bonolo I's updateReviewer Update
05 Feb 2018, 14:44Please note my comments and get the resolution manager to actually do something about it because until now I have not heard any feedback or anything from him.
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Bonolo I's update05 Feb 2018, 14:44
Reviewer Update
Please note my comments and get the resolution manager to actually do something about it because until now I have not heard any feedback or anything from him.
BI
Bonolo I's updateReviewer Update
05 Feb 2018, 14:57Actually nedbank you are welcome to keep the money, I am actually just happy that the will never be anything that ties me to this ****ty bank! You ve been like a rash that wouldnt go away! The most useless bank in South Africa actually, from branch level to you client resolutions team.
BI
Bonolo I's update05 Feb 2018, 14:57
Reviewer Update
Actually nedbank you are welcome to keep the money, I am actually just happy that the will never be anything that ties me to this ****ty bank! You ve been like a rash that wouldnt go away! The most useless bank in South Africa actually, from branch level to you client resolutions team.
BI
Bonolo I's updateReviewer Update
05 Feb 2018, 14:57Actually nedbank you are welcome to keep the money, I am actually just happy that the will never be anything that ties me to this ****ty bank! You ve been like a rash that wouldnt go away! The most useless bank in South Africa actually, from branch level to you client resolutions team.
BI
Bonolo I's update05 Feb 2018, 14:57
Reviewer Update
Actually nedbank you are welcome to keep the money, I am actually just happy that the will never be anything that ties me to this ****ty bank! You ve been like a rash that wouldnt go away! The most useless bank in South Africa actually, from branch level to you client resolutions team.
BI
Bonolo I's updateReviewer Update
05 Feb 2018, 15:10A whole R289 for interest on a credit to my account. Tell me if that makes sense to you
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Bonolo I's update05 Feb 2018, 15:10
Reviewer Update
A whole R289 for interest on a credit to my account. Tell me if that makes sense to you
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Bonolo I's updateReviewer Update
05 Feb 2018, 16:02And when should I expect feedback in this regard?
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Bonolo I's update05 Feb 2018, 16:02
Reviewer Update
And when should I expect feedback in this regard?