Nedbank's Highly *********** and greatly dissapointing card division

At this point Nedbank has either been lying to me or are very highly ***********!! In January I app**** for a Nedbank Gold credit card in an effort to boost my credit score (as advised by ClearScore, which is where I saw the Nedbank card offer). On The 15th of January I had submitted my ID copy as per their requirement. I received a call from a consultant who confirmed my application was being processed and they would access my financial records as I had given them permission on my online application. This was the last communication from them until I decided to check with them around Jan month end to see whether I had been approved or rejected. I was told that my application had been approved and my card was already with the 3rd party delivery company for face to face delivery, they promised it would be received within the week...no explanation could be given as to why I hadn't been informed of the approval or pending delivery. It was quiet until I decided to call them again in February and this time I was told they couldn't deliver the card because I hadn't submitted my documents for FICA verification, I asked why hadn't I been informed and there was no explanation. I was told that I would have to go to a nearby branch and submit certified ID copy, proof of address and bank statements AND that I would then have to wait 15- 20 working days after submitting documents at the branch for the FICA process before receiving the card (WHICH WAS ALREADY APPROVED AND REFLECTING ON MY CREDIT RECORD!!!) I went to the bank and the consultant told me something completely different. He even laughed that I had brought all these documents when all they needed was my fingerprint for FICA and the process shouldn't take longer than 15 min. Nonetheless I submitted these as well and was assured I should receive my card by end of the week...this was last week. Another week is coming to an end and Nedbank has sent me an e-statement for the credit card already and they are charging me admin fees FOR A CARD I DON"T HAVE FOR REASONS KNOWN ONLY TO THEM!!! So I called them today and now I am being told face to face delivery will not be possible because they I didn't sign a TPC form so I have to go back to a branch for verification and ONLY THEN will they be able to process delivery to that branch but they can't confirm how long it will take from that point and when I will be able to collect the card from the branch. From the beginning until now Nedbank has not made any effort to reach out to me and every time I do I get a different story. At this point I am ready to cancel this card even before I get it because the frustration and inconvenience I have experienced makes it not worth it at all!!!