Nedbank's five star operator

So I had to change to the new Nedbank Online version, leaving the old and trusted site behind. I tried, and failed halfway. Straight after that, my mobile Nedbank app kicked me out when I used my old and trusted pin code. Frrrrusssstration... So yesterday I phoned the dreaded call centre. Twice, the operators who answered with " how may I help you?", disappeared in the noise of many electronic sounds and voices. Frrrrrusssstration... I tried a third time, feeling very agitated. In fact, the moer in. Operator Samu Nsele is now my helper-operator. Very patiently, she steers me through the digital storms. She is kind. She is understanding (me being born in a time where there was only a telephone and post boxes). She even laughs when I call myself "dof" and says : " You're doing fine!" Indeed. With Samu's help. May God and Nedbank bless her. My mobile app is working again AND I'm on the new Nedbank online version! Feels like I've passed matric with seven straight A's...thank you Samu.