Nedbanks Disregard for their Clients

I recently had money withdrawn from my account at a specific ABSA atm, which was next door to my Nedbank branch. Im myself did not make the withdrawal , i was at a concert. i then opened a case of fruad (where my card reffered to was distroyed at the Nedbank branch employee)and after 2 weeks did not hear from anyone in the fruad department. I then called them twice and was told my file wasnt even looked at. So i explained in a nutshell what occured and was basically told i was the negligent party involved. I spoke to the persons manager at the fruad department who told me same. i then complained to the complaints department about the fruad department and all 3 people working for Nedbank were extremley unhelpful and abrupt. I suggested a way forward and their method was not enough and they refused to assist any further. Told me they will not give my monies back and i should go to the SAPS and let them investigate. which i have done. I find their services completly unsatisfactory to treat my case in such an abrubt manner. I am a single mother with 2 kids and dont have time for all this and for them to treat it with such disregard. They chose to a single method of investigation using their system rather than getting actual evidence to solve the matter. I have reported the matter the obudsman. Ive had another incedent 2 years ago were i had prepaid vodacom vouchers being purchased through my account and they refused to refund me. The amounts added up to +/- R700.00. Pathetic really...They are the people we trust to keep our hard earned cash and this is the way they treat people...