NEDBANK'S ***** DEPARTMENT IS A HUGE DISAPPOINTMENT

I am a victim of identity *****. Someone opened an account in my name at NEDBANK in 2022 June and took out a loan of R328130.8. I contacted the NEDBANK's ***** Department in February 2024 and the 1st consultant who assisted me on the phone never mentioned the necessary documentation which would be needed for investigations (they can even go through phone recordings) and only in May were they able to pick up that the reason why the matter was still unresolved, was because of those documents that is after countless calls i made for follow up. July 11th i sent the documents via email to a consultant then on the 19th i phoned in again to asked if the documents were forwarded to the investigator and it was confirmed that they were forwarded by two consultants. On the 16th of August which was yesterday, Friday i phoned in again for feedback and i still got nothing from them. The consultant who assisted me said that there was nothing on the system as i asked for feedback he then sent me through to forensic which again was useless as they said there where no documents. Forensic forwared my call to the investigator Yolanda/Olivia Kock ***) who's phone never goes through and again i had to drop the call. I phoned again and i was told the usual " they've escalated the matter and i'd be called within 48 hours) which never happens. I am so sick and tired of calling NEDBANK without any help yet there's a ***** department which supposedly "assists". As it is i'm currently unemployed, my credit record is ruined i can't do anything let alone apply for jobs because of this. They have really messed up my life and i won't stop fighting and exposing them until i get cleared!