Nedbank's Deceased Estate dept : A deathly demise of efficiency and grave mismanagementanagement"

Horrific Experience with Nedbank's Personal Banking and Home Loan Department in Deceased Estate Matters.

My ordeal with Nedbank's personal banking and home loan department in relation to a deceased estate has been nothing short of a nightmare. After sending all the required documents to my private banker, the process was passed around like a hot potato, leading to a chain of referrals that ended up at the Deceased Estates department. To add insult to injury, it took them a staggering six weeks to inform me that the documents were incorrect, and they didn't bother with any follow-up.

Frustrated and fed up, I decided to switch to FNB, and to my surprise, they handled the matter quickly and efficiently. However, my troubles didn't end there. When attempting to obtain a title deed from Nedbank, I was repeatedly transferred to a non-existent number in their Home Loans division – this happened not once, but four times. I have little hope of receiving a response to the email address they provided, given my previous experience with their personal banking Deceased Estates department.

This has been an incredibly disappointing experience for me, especially considering that my late mother was a loyal customer of Nedbank throughout her life and even held shares in the company. I, too, have been a loyal customer of Nedbank for my entire life, but this experience has pushed me to explore alternative banking options.

I believe it's necessary to escalate this matter with the Ombudsman and FISA, as such incompetence and disregard for customers should not be tolerated.