Nedbank,s CEO Mike Brown, C Pillay and Board of Directors to be exposed in the way they handle they handle their customers

My mom now age 73 got retrenched at 65 by Mr, James who owned the Step High Outlets. My mom is a very sick person who was diagnosed in her 50,s with high blood pressure, high cholestrol and she also has a tumour on her brain. Remember everything I am writing here are true and correct and can be backed up with medical records proof of events etc. However my mom asked me check on her accounts file as things are getting tough with the lockdown and then I noticed that she paid Nedbank despite her having a cover for debt settlement in the case of retrenchment etc. I told her Mom i took some of your accounts which I have proof of that I emailed the same retrenchment letter my mom fax to Nedbank but how come you paid them. She quoted. Zain I remember this lady from Nedbank,s collection department harrassing me to make a payment arrangement despite me telling her that I am not working and that I have been retrenched but at that time I was not sure who I had cover with as you know with this tumour I sometimes forget. I however out of respect for my mother I wrote an email to their complaints department and a very friendly lady Sanette sent an email onto a C Pillay asking her why the account holder had to still pay her debt when she had a cover for retrenchment and she even quoted the policy number, It took i think about a week after I had to requests updates and this C Pillay came back (which I have all the correspondence) No retrenchment letter was ever received by us and no refund will be entertained and that is her final decision matter closed. I was irate as I dont even treat a stranger in this manner in the street soI decided to send all the correspondence to their CEO Mr. Mike Brown and asked him for his personal reply and view on this as my mom use to bank hundreds of thousands in Nedbank and if this is how they treat their customers their CEO needs to be informed. Mr, Brown politely refused to reply to my request and authorised C Pillay once again t reply with the same story quoting i can even go to the Ombudsman this is her final decision and the matter remains unchanged. I then googled the Board of Directors who advertised clearly for any complaints, *****, Fic related issues please contact us. I then forwarded everything to them and they not bothered as my mom is of no interest to them. They do not understand that the ordinary bank account holders are the ones paying their monthly salaries and not the ones with the millions as my sister who has a Platinum card her monthly and withdrawal fees are much less than my mom who has a gold card, I am reaching out to anyone who is reading this email to assist me in legal advice as I want my moms money back as they claim calls are recorded so why do they not pull the recordings of 8 years back and how can you do this to a 65 year old lady who has cover for retrenchment to harass her telephonically. Can a ******** injury case be made against Nedbank ??? Whatever advise i can get and whatever I can do to expose C Pillay, CEO Mike Brown and the Board of Directors to have the emails published to let the world see how they treat their customers. Irate anti nedbank SouthAfrican Citizen