Nedbank's brilliant and irrelevant frontline service.

Created an app in which consultants take up to 7 minutes between responses to not resolve an issue. (Take a days leave just to deal with these people). Then go into a branch (Sunward Park) because the app is pointless. Discuss your personal account with the doorman that he might know to which staff member to send you. Wait 40 minutes in (I kid you not) an empty bank until you need to ask for a "Bank Manager" who it turns out is on Sick Leave. Found a teller walking about and asked him to get the next person in charge, the other staff were absolutely hopeless. Asked the next person in charge to explain the bizarre interest charges, she couldn't answer with any clarity (this is the person in charge). You expect the GVT administrations to fail, but private banking companies? Are they also *****ed? Now to change banks, and no guarantee that you would get any better elsewhere.