NEDBANK'S AUDACITY OF NOT SHOWING ACCOUNTABILITY ON THE ***** THAT HAPPENED IN MY ACCOUNT

SOMEONE FROM AUSTRALIA USED MY CARD FOR PURCHASES UP TO THE VALUE OF R7000. WHEN I LODGED A ***** CASE WITH NEDBANK I GOT A RESPONSE THAT SAYS MY CARD WAS COMPROMISED AND THE BANK IS NOT LIABLE FOR THAT *****. I WAS TOLD THAT THEY ISSUED AN OTP ON THE 18TH OF FEB BUT THE TRANSACTION TOOK PLACE ON THE 23RD OF FEB, OF WHICH IT DOESNT ADD UP AT ALL. WHEN I ASKED THEM OF THE DETAILS OF THE COMPANY, THEY ALSO COULDNT PROVIDE THAT INFORMATION. I WAS PROMISED ONLY A REFUND OF R1500 AS A COMPENSATION, NOT MY WHOLE BALANCE. HOW SHOULD I TRUST NEDBANK WITH MY MONEY? A BANK THAT HAS AUDASITY TO TELL ME THAT MY CARD WAS COMPROMISED. IS IT NOT THE BANK'S RESPONSIBILITY TO ENSURE THAT THEIR SYSTEMS ARE SAFE AND SECURED? WHAT A SHAME, I AM WARNING EVERYONE WHO HAS AN ACCOUNT WITH NEDBANK THAT THESE ARE THE CONSEQUENCES THEY WILL HAVE TO FACE IF IT HAPPENS THAT THEY LOOSE THEIR MONEY.