Nedbank's Atrocious Customer Service

I attended the Nedbank Durban La Lucia Mall Branch this past Saturday to transfer funds out of my account and thereafter close same. The teller advised me that same would be attended to and was busy with same for close to an hour. She then realised that she required a bank statement for the bank that the funds would be transferred to. I had to attend to obtain same and attended the branch again and submitted the statement. After another 25 to 30 minutes she advised that my instructions had been attended to and that the transfer would not reflect for another 2 -3 business days and gave me a copy of my bank statement that did not reflect any transfer. She also confirmed that the account would be closed automatically after the transfer was completed. It is now over 3 business days later - there has been no transfer to my account. I have called the contact centre 7 times to date and all have been unable to help me to either email me a statement so that I can see the activity on my account or even tell me if the transfer has been attended to! The Durban Branch is completely unresponsive and line cuts when the contact centre has attempted to transfer me! The app is also completely useless as you cannot change your profile password or pin if you have forgotten same! The quality of this service is absolutely appalling! I am grateful that I do not do my daily banking with Nedbank!