Nedbank's arrogance and disregard of their clients

This is a follow up to a an earlier review I wrote about hollywoodbets. The whole issue I have with hollywoodbets would have been resolved if nedbank could have provided me with a proof of transfer they made from investment account into my Hollywood account. They force people to do transactions on their nedbank money app and when I went to a branch to ask for a proof of transaction I was told that because I withdrew all of the money I was told that the account is automatically closed and they can't print that report. All they are saying is that money was transferred to Hollywood account. I have also written an email to nedbank Head Office which was also ignored they have not responded nor even acknowledged the receipt of my email.