Nedbanks approach to assisting a young man ****med at ATM

Today the 26 October I assisted an employee that works for my department in resolving a matter in which he was ****med out of R8000 after his card was swapped from an ATM. The employee takes home R4000 as he is a yes candidate. He reported the matter and after been transferred the call gets cut, I took him to the bank where he waited two hours due to the lines at galleria, all for a form which he must fill away from the bank and return then they will get back to him. What l do not understand is that the money is still to be transferred out his account since there should be a two business day transfer due to the money been paid into a B and B account, why can this payment not be canceled he was told by the bank that his 1500 limit does not apply when swapping the card. We called the center which will tell you that you must contact the ***** line when asked for the number there is no direct line...after transferring to the line the person helping was so helpful... I'm been sarcastic l can provide the reference and then you decide. Bottom line is that the bank was suppose to be a premium bank and if they cannot assist in security where do we go?