Nedbank's appalling service

1. Good day, I was offered a credit card by Nedbank. The Platinum credit card. I was explained all the cool benefits and how I will be saving. But alas, as usual not everything was explained and the benefits only is available once you spend a hefty amount. PLEASE Nedbank - change your adverti*****t as the current one is false.

I got refused at the airport lounge twice after being told that I have 12 free visits. That is not the case it only is free apparently if you spend 12000 or more. Strange as I did tell the consultant that it will come in handy as I am traveling for the next month.

2. The second thing is If I change my pin I get a repeat message on different day's that I have successfully changed the pin. This is a scary message in today's times. Please fix. I do not want to hear "we can not refund you".

3. Lastly I did try to phone you guys and besides from being cut off I got bounced from one person to the next. And guess what - wrong department was mostly the song.

My request is simple - Stop with the false adverti*****ts of free benefits when in reality it is not the case.