Nedbank/MFC acting *******ly

I had a car financed by Nedbank/MFC and was paid up. In 2015 I sold the car. Nedbank/MFC to this date have not given me the ownership papers despite numerous communications and providing them with all the documentation. In December 2017, at a branch we finally sorted everything out, and was promised that the ownership papers would be delivered to me. It is July 2018 and still they have not be given to me.

As a result the situation is as follows: -The new owner can not drive the car, as it can not be licenced. He has threatened me with legal action; -I am not able to licence my new car anymore as there are outstanding fines on the first car;

There is no reason for Nedbank to withhold my papers other than an internal administrative glitch, for which I am paying a heavy price. It is ******* for Nedbank to withhold the papers.

I have not sent them an alternative and will go to the Banking Ombudsman if it is not met. It is beyond anyone's comprehension that a supposedly reputable institution can act in this ******* way.