NedbankInsurance Inkuni - Pathetic workmanship

Geyser burst in Jan 2015. This was replaced on 10/01/2015 by Inkuni Plumbing ***. Old ***. I logged call with Nedbank stating the geyser has a leak. They sent out new plumbers called Plumb Gaurantee/ Pinpoint to do full assessment stating the geyser is not fitted according to SANS. However, this is not stated in the report. I want proof of the assessors qualification from Plumbers (LUCKY). This is not stated in the report BUT verbally confirmed by Juanita. Please note the geyser was fitted by your *********** plumbers on your panel and not by personal choice. Inkuni disappeared from the face of the earth. I'm disgusted and appalled by Nedbank's choice of shoddy contractors they have on their panel who renders pathetic workmanship!!!. WHO EXACTLY IS RESPONSIBLE FOR FITTING THIS GEYSER THAT IS NON - SANS APPROVED? INKHUNI WHO DISAPPEARED OR ME???? I'm so sick and tired!!!! I pay my monthly premiums and after 10 months I get this..... Please revise your panel of shoddy contractors AND STOP TELLING YOUR CLIENTS ITS MAINTENANCE! Who wants to live in a dump anyway? New claimC***. PLEASE WAKE UP NEDBANK AND PRACTICE YOUR VALUES!! Listen to your customers