Nedbank...I gave up today and closed my account after 42 years

Today I closed my account with Nedbank, I'd been a customer for 42 years. Their service has become pathetic. The reason for closing their customer service. Just over a month ago suddenly couldn't log into my internet banking on my PC. Nedbank had changed the password requirements from a maximum of 10 characters to a minimum of 12 characters. OK...so its not a train smash , I entered a 12 character password and its accepted. All was OK until I logged into my account and they now needed a profile number, pin number and password. Nedbank used this years ago to log into the internet banking before their username and password login. I don’t have the profile number, I do have a pin for my card, and a brand new password.

I go to my branch... Parys, Free State , get the profile number and ask if I’m able to log into a terminal in the back to make sure everything is fixed. Nope, no terminal there, I must go home and try from there. So I try from home and its now needing the 4 digit pin from their obsolete login method rather than the 5 digit of my card.

Because of the branches less than enthusiastic attitude to help me, I tried writing an email to their help desk about the required PIN and password for the obsolete login method. This went back and forward SIX times before they said...Go to your branch !!!

At that point I realised the only solution was to move my account to a different bank. And today I went to close the account.

I was the second customer in the bank this morning and it took them 15mins to ask how to help. When i said I need to close the account, the reply was, you can contact the help desk for that...FFS. These people are utterly bone idle. When asked the reason for closing the account, I told her Nedbank’s customer service has become pathetic, yet on the form she wrote “Account no longer used”.

I think Nedbank need to send their staff to FNB or even CAPITEC and see how their staff interface with clients. I can honestly say I received better service from Home Affairs than the Parys branch of Nedbank.