NEDBANK.....Artificial intelligence gone wrong

Nedbank sent me a text on the app asking me to go to a branch and verify my identity for FICA. They wanted it done the day before!! I was on holiday and unable to oblige. On return I received an email to advise my account had been restricted, effectively blocking me from transacting. I spoke to the call Centre and explained that as it was the weekend I would do it on Monday, 24th. I was unable to pay for my chronic meds also. Now, as reported on this hellopeter platform previously , my ID book was lost by Standard bank, never to resurface. I have not had time or petrol to drive to DHA an hour from my home to apply for a replacement. I went to Nicolway nedbank and offered my valid SA driving licence dated last year which they would not accept. In fact the staff laughed at me. I really don't see the funny side of not being able to access my bank account!. I thought it would be sufficient as most logical people accept it as ID, but we are dealing with nedbank after all. I then went to Dept of Home affairs in Randburg and was able to get a temporary ID document complete with a photo that is a better resemblance to me than the one taken decades ago. Even my pick and pay pensioners card photo is better than my ID book. I have any number of valid ID cards with my photo and ID number but nedbank only want the ID book. So I now go to Northgate nedbank yesterday afternoon and after waiting 10 mins the clerk tells me they may not accept the temporary ID document, but he scanned it and pushed buttons on his laptop for a further 5mins. He said he would follow up and advise me today. I'm still waiting! and my account is still pending activation. After 30+ years of being with nedbank this is the first time I have been asked to FICA , and with such urgency on their part! Uncompassionate and uncaring robots.