Nedbank..4 days and still waiting for service..

Item: Nedbank
Rating: 1
Author: Perroshan A

Logged an insurance claim on behalf of elderly parents on Thursday, 19 September 2024. Received a SMS telling us the claim no and service provider. It is Tuesday, 24 September and nothing. I phoned in yesterday to ask and still nothing today. Damages to the roof, tiles out, alarm and outbuilding. With the heavy rains on Saturday and Sunday, parents were left vulnerable .. when my friend said she changed from Nedbank to Discovery, I now know why? To the employees who are inefficient.... Respect your job.. There are so many that will value being employed and work 20x harder if given the chance. To Nedbank.. screen better, train better, hold employees accountable. Cheaper let people go and to give someone else a chance than this negative publicity..

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Perroshan A's updateReviewer Update

12 Oct 2024, 11:30

Today is 12 October.. had a visit from Setsebi constructions appointed by Nedbank 28 September to do an inspection and report back to NetBank. Shiv the employee of Setsebi, said the claim will be in by Monday and we should hear from the insurers. 8th Oct I get a call from somebody assigned by NetBank. We couldnt find a suitable time. He said NetBank would call me. I couldn't jeopardise the safety of family so sorted the alarm out. Today Setsebi came to sort out other damages. A proper assessment was not done by Setsebi and they were not authorised to fix the problem.. no point replacing boards when there is still damage on the roof. Common sense needs to prevail. We will not use NetBank again for anything. I will do the job myself. It may cost more but not interested in them. Use NetBank at your peril. They are not cheap but reputable is what I thought they were. I will use all the platforms I can so that others don't go through what we have been through. Shame on you NetBank

Perroshan A's update12 Oct 2024, 11:30

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