Nedbank -- ZERO Client Service

Good Day

It’s very disappointing and frustrating with not getting the required client assistance. I had a single ********** transaction on a Nedbank Account, via (what I have been advised) was due to the possibility of my debit card being cloned.

Such was reported to Nedbank, via their call-centre on 04/01/2019 (the day of the ********** transaction). The first consultant who I spoke too, was sort of “lost” and provided little or no assistance.

My call was then transferred to another consultant. She went on to advise that such transactions (which are apparently **********) need to be:

1. investigated by Nedbank’s ***** department and feedback would be provided within 3 business days, I would be contacted; 2. the current debit card would be blocked; 3. I would be emailed a form (to be completed) and approximately after a 45 day period, the ********** transaction would reversed; 4. A reference number was issued

To date, 12 days later, there has been ZERO contact from Nedbank. The impression created is that Client Service does not exist with Nedbank! And one would think, that they would truly expedite matters, especially when the security of an account has been compromised, due to such ********** activities.

It’s clear as day, Nedbank fails when it comes to Client Service / Assistance, and after the experience, I certainly will be looking at moving my funds to another more AWAKE Banking Institute.