LB
Louise Barry-Taylor

1 reviews | Active since Mar 2018

13 Mar 2018, 21:33

NEDBANK - YOUR STAFF ARE NOT ETHICAL, PROFESSIONAL OR TRUSTWORTHY

<p>Nedbank Personal Loans - shame on you! How can a department of a "trusted bank" be so *************???? You have a lot to answer for - how is it possible, legal, ethical for a department of Nedbank to debit a client's bank account WITHOUT AUTHORISATION? ON COUNTLESS OCCASIONS??? After many attempts to resolve this situation over months and month, I am not prepared to speak with anyone from Nedbank Personal Loans and have requested correspondence in writing. I have emailed countless times to more than one "Team Leader" or "Manager" - and have not received a single response. What I have received is calls trying to negotiate another payment arrangement - which we all know Nedbank Personal Loans department will not adhere to. Not one single email reply. It's a joke! Worse than that though, the actions of your department are preventing an unemployed woman from up-skilling and creating income opportunities for herself!</p>

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Replies (5)
Nedbank
Nedbank's reply14 Mar 2018, 06:17
Official

Dear Louise

An investigation will be done and a Resolution Manager will contact you to assist you with this matter.

Regards

Client Experience Team

LB
Louise Barry-Taylor's update16 Mar 2018, 10:48
Reviewer Update
Nedbank, I am still waiting ....
LB
Louise Barry-Taylor's update16 Mar 2018, 10:55
Reviewer Update
The word "up-s****ing" should read "up-s****ing" - no idea why it qualified for censor stars
LB
Louise Barry-Taylor's update16 Mar 2018, 11:13
Reviewer Update
Let's try again, the word should be up s****ing Thank you for your reply Nedbank.
LB
Louise Barry-Taylor's update16 Mar 2018, 11:13
Reviewer Update
Let's try again, the word should be up s****ing Thank you for your reply Nedbank.