NEDBANK - YOUR MONEY IS OURS AND NOT YOURS!!!

I am the Executor for a deceased estate, the deceased having two investment accounts with Nedbank. On 10 September 2020 according to the policy procedure stipulated by Nedbank [ with all documents as required by Nedbank per their official procedure] I notified Nedbank of my appointment as the Executor and requested closure of the investment accounts. After daily attempts to to get a response from Nedbank I managed to get the following contact email, ***. However even though I send two emails a day I am yet to receive a response from her. One can only conclude Nedbank has a policy that should a customer wish to get their money back, everything possible must be done to avoid this from happening.