Nedbank your incompetence is next level !!!

I have tried for the better part of 9 or 10 months to get my fica sorted out,been into my branch Somerset mall Somerset west six times,phoned the fica department countless times .Continually receive sms and phone calls from nedbank saying i am not fica compliant .On calling there fica department they say i am compliant but hey the call comes from another department ,"please go into your nearest branch to fica" what the f@@##$$%% do i have to do the incompetence is mind blowing , and yes my account was frozen yesterday 29 march on the Easter weekend . There is no after hours support at all ,still waiting for a call back from Buisness support yesterday 15h45..Ihave a business to run and clearly my staff are going to have a very lean Easter weekend as i cant pay there salary,s . Oh yes one little extra item to mention my bank charges came of my frozen account Nedbank Nedbank Nedban****!!!I am beyond ****ed off.