Nedbank you need to train your customer- facing employees better!!

I have just been contacted by Nedbank Customer Care rep named Nokukhanya regarding a debit order that has been returned on my account. She refused to listen to me when I tried to ask questions, choosing instead to cut me off while I was still talking.

On several occassions I tried to ask her to listen to me and instead she chose to belittle me and treat me with contempt. I do not appreciate this behaviour from your employees, please train them better.