NEDBANK you can certainly do better.

I was asked to moved my account when i purchased a home in 2022. I called in over a week ago to speak to a home loan consultant. I was told there was a back log in calls and someone will call me in 4 days. Its much more than 4 days. It is rather ridiculous. I also opened an education plan for my son. Back and forth basically too long to get this started, they asked for my bank details sent it in, and someone calls to say they don't have it. I told them i mailed it through they found it. I still don't know whether the education plan is open or NOT. At this rate i should have opted to go with another bank if service is so pathetic. I am actually quite shocked as I always thought that NEDBANK was the bank to choose. Clearly not.

So my thinking is this, managers at the bank get paid huge salaries, for what because no one is monitoring service levels. What are the managers getting paid high salaries been paid for exactly......