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Sunita S

1 reviews | Active since Oct 2016

02 Nov 2017, 20:07

NEDBANK, Y OU MAKE NOTHING HAPPEN!!!

On the 01st of October 2017, I handed in documentation to Sphe at Nedbank Gateway for my late mum's deceased estate. It has been a month & I am still awaiting feedback with regards to this. I visited the branch on the 28th of October 2017 & was told by Nominkosi that Sphe was not in & she took my details for Sphe to call me back or email me. I left messages for Sphe & she did try calling back bt unfortunately I was unavailable. I called again on the 02nd of November 2017 & asked Lorraine to advise Sphe to email me feedback which never happened. I called again & left a message for Renita with Lorraine at 12;55 & I am still waiting for her phone call.

Nedbank Gateway, we maybe small clients to you & you don't value us but I am sure that your competitors will welcome our business.

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Replies (1)
Nedbank
Nedbank's reply03 Nov 2017, 08:10
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team