bL
braam L

1 reviews | Active since Aug 2012

25 Aug 2015, 13:02

Nedbank wrong cards AGAIN!!!

Me and my wife received messages from Nedbank to collect our new bank cards at the Woodlands branch. We went to the bank 5 weeks ago to collect the cards. 3 of the 4 cards were wrong and they ordered new cards. The clerk at enquiries apologized for the mistake and ensured us that he rectified everything on the system and that the new cards were on their way. My wife received messages a few days ago to collect the new cards. She went to Nedbank today and the cards were wrong AGAIN!!! This happened last year as well and I do not understand what the problem is with Nedbank. I am also receiving messages from Nedbank to collect my new credit card at the Meyersdal branch...???? This issue was also raised when we were at the bank 5 weeks ago and the clerk did correct the mistake on their system. Still receiving the messages.....??WHY????<br> This is unprofessional and poor service from Nedbank. I am currently abroad and can't wait to return to SA to close all my accounts at Nedbank and to open new accounts at any bank with a system that works.<br> Pathetic service from Nedbank. Same mistakes for two years and still not corrected. What a shame!!!!

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Replies (1)
Nedbank
Nedbank's reply25 Aug 2015, 13:39
Official
Hello braam.lew,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team