Nedbank.... Worst services ever!!!!!!

On the 13th of March I did a business registration and opened an business account with you. I was very impressed because the process went so fast and smooth.... Unfortunately this is were it stopped. The account was handed down to Irene from Nedbank Montana. I gave all my documents (FICA) to her. It is now more than a month later, my account has been frozen because it was not FICA'd... I was in the branch yesterday to sort out my internet banking which was also not activated when we were in the branch.... I asked Irene if the bank account was FICA'd because I am getting all these messages and she confirmed that she got all my documents and that it is not a problem......I am losing money because my customers cannot deposit funds into my bank account for their stay in my guest house and I am sitting with a red face. Now they are leaving with a promise to pay if my bank account get sorted out.... If I will get this money, I will never know.... If this problem cannot be solved withing the next two hours, please close this account and contact me to move the fund to my new FNB account. This is the worst service I ever received from a ban****!! Account number: ********** 228