NEDBANK WORST SERVICE

On the 11th of September I did a credit card application with a consultant by the name of Nomzamo Gumede. 13th of September 2021I received an email that my application had been approved, I just had to sign the credit agreement of which I signed and sent back to her on the 14th of September. Since then she has not responded to my emails or any of my calls. I have called Nedbank numerous times they cannot see my application on the system. I have emailed Nomzamo Gumede and she is not responding to any of my emails. I am disappointed in Nedbank as a client this is not the treatment I deserve. I have heard of other banks being prompt when it comes to credit card applications, I have now decided to go to another bank because this is not the service I deserve, considering the amount I pay on monthly bank charges.