Nedbank Worst Ever Customer Service

After 15 years with Nedbank this has to be the worst ever service I've ever received & the nightmare it's not about to end soon.

I have a cheque account with an overdraft facility which has been put on-hold without any prior communication email, sms or phone call except for the sms saying "your account has been handed over to legal department". Mind you I've been unemployed Nov & Dec 2024 and I did notify the bank of my situation, I only started working 06 Jan 2025.

I've spoken to over 20 consultants at Recoveries Department & they keep on referring me to the legal department which doesn't exist. I've tried emailing & calling legal department for over 7 days with over 20 minutes waiting time. Now my entire salary for January is being held by Nedbank & worse I've tried over 7 working days to speak to Nedbank legal with no luck. All my financial obligations are on-hold, it's just a nightmare that won't end.

Tumelo Ramodike ***