Nedbank Worst Customer Service EVER

I received a Nedbank Mobi Money 2 weeks ago. I have not been able to access it since. I called in and was given a temporary code, which did not work. I thereafter called again... The gentleman then transferred me to the ***** department. I didn't get the ladies name, but she sounded Indian/coloured. Time of call was around 8h47 - 8h49. The lady blatantly acted as if she couldn't hear me after I said to her that my call is about my Mobi Money account been flagged as **********. This is the worst service ever and I am not even a client. So happy I do not bank with you too, if this is the service your people embody. I will be escalating this social media as well, because never in my life have I experienced such disrespect and distasteful service.