Nedbank, worst customer service ever!!!

This afternoon I visited your Phoenix Plaza branch, in Phoenix, Durban. When I arrived, no one bothered to assist me. After a few minutes of no assistance or acknowledgement of my presence I had to ask one of your employees for help. I was then directed to enquiries which had 2 people. They were working slower than a snail's pace. I stood in that enquiries line for half an hour. When I eventually got to the teller, she didn't even greet me. She was so rude and abrupt to me. Have Nedbank employees forgotten a basic smile and some manners? Thereafter I had to do an EFT, A very helpful lady named Shivani assisted me. She was so kind and Polite. A truly dedicated employee. Even though I had some problems logging into your internet banking she made sure she went the extra mile to get it sorted out for me.

I am truly appalled at the behavior of your other employees. Such disregard towards their clients.

I have been banking with Nedbank for years, and so does all my family members. But after today's horrible experience I don't wish to bank there anymore and will advise others not to do so as well.

If Nedbank believes they are doing their clients a favour by helping them then they are absolutely mistaken.

Regards, Luvornia Naidoo