Nedbank worst customer service

Nedbank first off all has an app to download but the features does not work. I contacted the customer care centre to solve an issue. After numerous phone calls and emails no one assisted me in resolving my matter. I emailed to say I want to close my account and within a few hours they phone me....listen to this. Not to resolve my issue/dispute...nooooo but to transfer me to a consultant to close my account. Then he puts me on hold again 3 times. I had to end the call myself before he could even resolve the issue to close my account. I am now still waiting for them