nedbank worst bank with the worst customer service ever

I have a credit card with nedbank I was never notified that my card was send to the Keywest Mall branch 2024 so the card was destroyed because it was not collected. I tried to apply for another credit card on the app but it was not allowing me to do so. So I contacted customer care in order for them to assist me I spoke to Lindiwe from Nedbank who ordered the card manually for me because neither her or me were able to order via the money app. Today I phoned to follow up on my order for my credit card and informed me to pay R210 which I was over the limit with and they informed me once it has been paid they will do so. I did an immediate payment on the account and they told me they cant order the credit card for me and that I must phone tomorrow I am travelling next week Thursday and I need my new card before then in order to pay for my rental car. Nedbank has the worst client service and they are not very helpfull helping sorting out the customers banking needs. Why do I pay a monthly fee for my credit card if I do not even have my new card