NP
NTHABISENG P

1 reviews | Active since Dec 2013

23 Jan 2017, 17:37

Nedbank Worst bank in the world

<p>I am disgusted by the service I did not receive from Nedbank. I opened a business account a few months back from Nedbank but the account was not active for a while. I received an sms stating that my account will be closed should there be no activity on the account , after I made a deposit on the account on Friday the20th. The very same Friday I used the card to pay my UNISA registration & purchase a book which both payments went through. Sunday when I tried to withdraw money from the same account the ATM swallowed the card. I then called the Nedbank contact center which I was advised that my account was closed. Today I went to a branch & was told there was nobody to assist me & they will get Esmeralda to call me to which she didn't. I get that my business account is closed & I couldn't care if you kept it that way. All I want is the money that is left in the account then my relationship with Nedbank can end. I just want my money nothing more or less. </p>

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Replies (3)
Nedbank
Nedbank's reply24 Jan 2017, 07:46
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

NP
NTHABISENG P's update02 Feb 2017, 11:31
Reviewer Update

Thank you soo much Merilynn Peters for your efforts & constant feed back from you. My matter was resolved efficiently. Keep up the good work.

Nedbank
Nedbank's reply02 Feb 2017, 12:45
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.