NEDBANK - Worst bank in South Africa

My Name is Xander Loggenberg, I'm busy paying of my personal loan with Nedbank but as off the last couple of months I have been having a major battle... On the 25th of September I got greeted with a debit that was taken 4 times the amount it should've been from my account. When calling the customer service center I found it hard to get to speak with someone that actually was willing to help me after holding on more than 40 minutes. This has happened 3 times since i have had this loan with them and I am truly very bitter about it, A bank I have been with all my life and this is the level of quality I get. Nedbank never calls you back when you have a problem and I must call in every time wasting my airtime to resolve Nedbank's mistake, The Irony out of all this is that over and above what happened I need to wait 3 to 4 working days to get my money back. I have never had a pleasant experience when dealing with Nedbanks Customer Care, They call it customer care for a reason Nedbank, When I call your customer care center it feels more like customer wait and never be helped. What a shame, Your standards have dropped badly.