Nedbank worst bank ever to bank with

I made an overdraft application with Nedbank in January up until today May they are playing hide and seek what I don't understand is why can't they say it's declined so that I can see where else to do my banking. Why make me go all the way to Tygervalley Branch do document signing over and over again wasting my petrol and they keep the documents and don't do anything no response nothing ITS BEEN MONTHS now and I have been banking with them for year's. I'd advise anyone thinking of banking with them to think twice. They play hide and seek instead of just a straight answer DECLINED. They string you alone make you sign papers and file them at Tygervalley branch for months and you keep on waiting for nothing. Their service is pathetic shame