DB
Derick B

1 reviews | Active since Sept 2014

03 Feb 2016, 09:09

Nedbank Worst Bank Ever. Bad Customer Service

Nedbank has been running adverts on how good they are with regards to customer service. Guess what all lies. So I register a new company. Nedbank advertise you can open a new business account online. Completed the online application and submitted all required information. Received a call from the call centre, Deshni Garden explaining that after all this I have to go in to a branch and submit the original documentation. Then I get a call to say that they aren't able to assist as I have a old Loan outstanding since 2009 which I don't carry any knowledge of. When I asked for the details they couldn't give me more info. This morning I get a call from the call centre manager stating they aren't nor willing to assist in opening up a normal business account. I haven't asked for any credit nor any loans just a simple normal business account. Nedbank is telling telling lies through false adverting that they are there to assists client and business yet when you approach them then you get the worst service ever and treated like a ******** in they way they handle the matter at hand. If you want to open a new business account don't use Nedbank. The service is putrid!

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Replies (1)
Nedbank
Nedbank's reply03 Feb 2016, 09:41
Official
Hello derickbrits1,

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards
Client Experience Team