Nedbank worst bank ever

Trying to obtain information for four months from Nedbank on behalf of a relative overseas, Now I realise why the bank is close to bankrupt. The inefficiency of Nedbank systems and procedures (like their branchless banking - how is that supposed to work??) is covered up in a concerted effort to cosset the CEO by smug executive assistants who are employed apparently for their lack of empathy and initiative. If Mr Brown is interested in knowing how bad things are on the ground, and how hard the bank makes it for long-standing clients to execute simple transactions, he is welcome to contact me. Monica has my number. Or perhaps he knows and simply doesn't care. Faithfully Thomas