Nedbank worst bank and most *********** staff ever!!!

I have opened an account with Nedbank on 30 March, 2022. This account was created dually to the fact that my husband has an account with Nedbank since 1994. Nedbank assured me, my account would be linked to his account to pay minimum bank fees. Since this account was created, I have tried numerous times to set up my online banking. After phoning, mailing etc, I was only able to set it up in June of this year. Only to come to the realization that the account was loaded incorrectly from the start. Hence the reason for having difficulty to set up online banking. When I was able to see what has transpired on this account since then, I realized they have also created the incorrect linking of this account to my husband and are charging me R400 p/m for maintenance fees. I have not even been able to use this account, so what maintenance fees are they charging me? Also, Nedbank was the sole entity benefitting from this account. Since June I have mailed, called and tried to sort out the problem with Nedbank staff. My profile manager is Lorraine Sethosa. I called and mailed her to go back into history from when I opened this account and please come back with a solution. She mailed me a set appointment to call me with her response. I accepted the appointment and she never called me. I called her and she responded she is busy with a client that walked in and cannot talk to me now. When she was able to talk to me she said there is nothing she can do for me. I questioned her and realized she did not even take the time to go through everything to give me a solution. I asked to speak to her direct manager. Lesley Thathana, called me and I explained the situation. He promised to look into it and come back to me. Since then I have emailed him and Lorraine numerous times with no response. This morning, I received and sms from Nedbank stating that my account is overdrawn and I should make a deposit before 16:00 to avoid returns and penalty fees!!!!! Lastly, Lorraine contacted my husband last week to introduce herself to him as his new banker. He was not able to take her call at that point as he was in a meeting. She set up an appointment for the following day to call back. She still has not contacted him either!!