Nedbank - Worst bank?

Nedbank - Worst bank? Trying to pay a beneficiary a large sum I was told I have exceeded the daily limit. Trying to increase it above the very low limit set by Nedbank, I was told to visit the bank. At the other bank that I use, a message pops up when one wants to exceed the limit asking whether one wants to increase it temporarily - very easy and user friendly.

After failing to set up their app on my wife’s new phone and failing due to the unfriendly app, her account was blocked and again I was told to go to the bank.

Ending up at Nedbank at George Mall, we were fourth in the queue where only one person was available to help the customers. As there was no movement in the queue after 30 minutes I calculated that we will need to stand (no chairs were available to sit on) that it would be at least another hour or more before we would be helped and decided to leave.

With Covid19 still to recon with, one would think banks would rather help customers over the phone than sending them to the poorly staffed bank.

Their phones are also not answered most of the time