Nedbank, Worst ban****!! Bad service!!!!!

I Have app**** for a Credit card on the 11th of November 2018 after sending required documents 4 times they still not processed it, eventually, after 2 weeks passed and numerous calls it was eventually approved whereafter I was told that within 24-48 hours I can collect my card. I waited another 2 weeks to receive my cards. Then Nedbank deducted my home loan twice in one month I called Nedbank and the call dropped after I spoke to a consultant, I tried to phone again and still waiting for the call to be answered its been 32min holding on now. I am truly disgusted. I will most definitely not deal with Nedbank again and will most definitely not refer any of my friends to Nedbank........