jJ
jonkerw J
1 reviews | Active since May 2017
06 May 2024, 09:23
Nedbank worse customer service
The worst experience yet. I have a unit trust with them, this month it was deducted twice and no one can tell me why - my calls keeps getting transferred to 5 different people who keeps saying this is the wrong department. I even got transferred to another company!
Helpful (0)
Replies (2)0
Replies (2)jJ
jonkerw J's updateReviewer Update
06 May 2024, 09:31So the double debit is something they are aware of and working on fixing but the penalties for notifications etc is not something they will reverse!
jJ
jonkerw J's update06 May 2024, 09:31
Reviewer Update
So the double debit is something they are aware of and working on fixing but the penalties for notifications etc is not something they will reverse!
jJ
jonkerw J's updateReviewer Update
06 May 2024, 19:53I am still waiting for the paperwork to be emailed to me. I cannot complete it online as i no longer have access to the phone number associated with the account as i explaine dto the non helpful call centre agent this morning. She was supposed to email everything to me - but out of spite still has not.. i would stay away from nedbank... i guess it is a good thing calls are recorded but - as usual nothing will be done to help me or to address her non assistance.
jJ
jonkerw J's update06 May 2024, 19:53
Reviewer Update
I am still waiting for the paperwork to be emailed to me. I cannot complete it online as i no longer have access to the phone number associated with the account as i explaine dto the non helpful call centre agent this morning. She was supposed to email everything to me - but out of spite still has not.. i would stay away from nedbank... i guess it is a good thing calls are recorded but - as usual nothing will be done to help me or to address her non assistance.