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nandi M

1 reviews | Active since Dec 2016

14 Dec 2016, 09:00

Nedbank. words fail me...

<p>I lost my cheque card last year. I have app**** 6 times for a new one. Whilst waiting I was given a temp card. The temp card expires every month. The new ca do does not come. Every tellller or call centre agent I speak to orders a new card because they do not know how to fix the actual problem. I have been to 5 branches and twice through to the call centre. Every time this results in the same process being followed i.e my card is ordered, I am told that I will get an sms within 4-5 days, the sms does not arrive, my temp (unsecure) card exp ires and I </p>

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Replies (1)
Nedbank
Nedbank's reply14 Dec 2016, 09:31
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team