Nedbank won't help you if you're ****med

I contacted the Nedbank ***** line and created a case on 3 November 2024. It is now almost the end of January, and I have not received any voluntary updates. I always have to follow up and keep being told that they will follow up with the other bank. It has been almost 3 months with no real updates??

I am starting to doubt that anything is being done at all! My partner was in a similar situation and his bank sorted everything out and he got his money back within 8 weeks. I am now seriously considering changing banks which is sad because I've been a loyal customer since 2013. If this isn't resolved I'm sure I will because what is the point of banking with them if they can't help me in a crisis.