Nedbank Wonderpark dreadful service

The worst experience I've had at Nedbank Wonder park on the 1st November. I have an account for my son at Nedbank and unfortunately I forgot the pin for the card, to my disillusionment I was told that I cant access the funds due to that 1. I don't have an account with the bank and 2. I will need to apply for a new card which will cost me R150 which I have a card with me. To my dismay I was also **** to that if I register on the app with my sons details I will be able to access the funds which didn't happen as the app required a QR code from my money app which again I don't have an account with Nedbank. The ladies were all over the branch at some point they didn't notice we had a client with special needs. The service was horrific would not recommend anyone to bank with Nedbank after almost 2hrs of waiting I felt sick!!!!!!